Agentic AI & Automation Specialist – Customer Service, Mobility Aftermarket Division

Bosch Global Software (BGSW)•District 2, Thu Duc City, Ho Chi Minh, , Vietnam•On-site
Apply Direct →

About the Role

Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience.Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities.Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies.Integrate data and AI solutions with internal systems, databases, and business applications.Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions.Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders.Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle.Share best practices and reusable solutions across Customer Service and regional teams.Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team.Bachelor’s degree in Computer Science, Data Science, Information Technology, Engineering, or a related field.Minimum 3 years of experience in AI, automation, business intelligence, or digital solutions, preferably in a business or Customer Service environment.Good knowledge of Python and SQL, with practical experience in data integration & process automation.Experience with Microsoft Power Platform, especially Power Automate; knowledge of APIs and MCP.N8N and system integration is an advantage.Experience with Generative AI, LLMs, RAG, or AI agents and their practical business applications.Experience in developing or supporting automation workflows, or AI-powered solutions.Strong analytical and problem-solving skills, with the ability to translate business requirements into practical technical solutions.Good understanding of data quality, governance, security, and responsible use of AI.Strong communication and stakeholder management skills, with the ability to work effectively with both technical and business teams.Proactive, flexible and willing to continuously learn and apply new AI, data, and digital technologies.Committed 13th month bonusCollaboratively yearly performance bonusMeal & Parking allowancesPremium insurance for employeeFlexible benefitsDomestic and international training opportunityCareer development program with buddy and mentoring programGood benefits of company activities, team building and year end partyOpportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation eraDisclaimer: Bosch does not charge any fees from candidates for interview participation under any circumstancesBosch does not request candidates to download applications or click on any links that require fees or lack credibilityBosch does not collect personal information without permissionCandidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channelsIf you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam