Analista de Soporte para Control de Accesos

About the Role

Why SoftwareOne? SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. The role Access Management Analyst Do you enjoy helping users gain secure access to critical systems and applications? Are you passionate about information security, access governance, and providing excellent user support? Do you thrive in fast-paced environments where attention to detail, compliance, and problem-solving are key? If so, this could be the role for you. We are seeking an Access Management Analyst to join our IT and Information Security team. In this role, you will be responsible for managing the user access lifecycle across business-critical applications and platforms, ensuring users have the appropriate access while maintaining security, compliance, and operational efficiency. How a day to day would look like in this role: - Manage user provisioning, modifications, and access revocations across multiple systems and applications. - Review and process access requests, ensuring proper approvals and compliance with security policies. - Support users with authentication, password, account access, and permission-related issues. - Maintain accurate documentation, audit trails, and evidence to support compliance requirements. - Monitor and resolve tickets within SLA targets while identifying opportunities to improve and automate access management processes. What we need to see from you Technical or Associate Degree in Systems, Information Technology, Cybersecurity, Telecommunications, or related fields. Required Skills: - Experience in Access Management, Identity & Access Management (IAM), Service Desk, IT Support, or User Administration environments. - Experience working with Active Directory, Microsoft Entra ID, or similar identity management platforms. - Familiarity with ITSM tools and ITIL-based processes. - Understanding of information security principles, including least privilege, access governance, and segregation of duties. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart: - Comprehensive health and well-being programs - Continuous learning and career development opportunities - Performance-based incentives - A collaborative environment where you can grow your expertise in Information Security and Identity & Access Management (IAM) while making a direct impact on the security and success of the organization. Job Function Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.