Application Support French Language

About the Role

Total Experience: 04–08 YearsMandatory RequirementsFluent in French (Read, Speak, and Write) with working proficiency in English.IT/Computer Science background or relevant experience in software development, application support, or other IT-related fields.Good understanding of SDLC, software concepts, and IT processes.Hands-on experience in SQL for data analysis, validation, and troubleshooting.Strong analytical, problem-solving, and troubleshooting skills.High learning agility and ability to work independently.Desirable RequirementsKnowledge of Retail and Supply Chain business processes.Familiarity with IT support concepts and ticketing tools such as Jira or ServiceNow.Understanding of application logs, technical runbooks, and SOPs.Key ResponsibilitiesLog, categorize, prioritize, analyze, and track L1 support tickets and operational alerts.Perform functional analysis and initial root-cause investigation of application incidents and data inconsistencies using application knowledge, SQL, logs, and existing runbooks.Provide L1 application support, leveraging functional and application expertise to troubleshoot, diagnose, and resolve incidents within the defined scope.Escalate complex issues to L2/L3 teams with appropriate diagnostic findings and functional impact assessments.Coordinate with French-speaking stakeholders and technical teams for incident resolution.Maintain and update SOPs, technical documentation, and knowledge base articles.Any Graduate ( preferable in IT/ Comp Sc)At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.All of our positions are open to people with disabilities.