Application Support French Language

About the Role

Total Experience Expected: 04-08 yearsMandatory Requirements:Educational background or initial exposure in IT, Computer Science, or relatedLanguage Skills:French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks.English: Working proficiencyHigh learning agility, autonomous learning and continuous skill developmentStrong curiosity and a methodical troubleshooting mindset.Good functional knowledge and business acumenDesirable Requirements:Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis.Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processesTechnical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills.Key Responsibilities:Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings.Contribute to the development and maintenance of SOPs and the knowledge base.Any Graduate ( preferable in IT/ Comp Sc)At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.All of our positions are open to people with disabilities.