Azure Associate Consultant

About the Role

Why SoftwareOne? SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers. The role - Are you ready to build your cloud engineering career while supporting Microsoft Azure environments and real customer solutions? - Do you want to develop your expertise through mentoring, certifications, training, and hands-on experience with cloud technologies? - Is your next step joining a collaborative global team focused on problem-solving, learning, and delivering excellent customer experience? Practical Information Location: Romania, Bucharest/Timisoara | Reports to: Lead Expert Managed Operations | Work Arrangement: Hybrid | Visa Requirements: Valid visa for Romania | Language Requirements: English and Romanian | Learn more: softwareone.com As our new Azure Cloud Support Engineer (L1), you will play an important role in supporting Microsoft Azure environments and helping customers resolve incidents and service requests. You will contribute to service excellence through troubleshooting, investigation, collaboration, and continuous learning while building your cloud engineering expertise. As you gain hands-on Azure experience, you will develop your technical and customer support skills. Key Responsibilities - Provide first-line support for Microsoft Azure incidents and service requests - Troubleshoot technical issues using internal documentation, knowledge articles, and established support processes - Collect and analyze logs, diagnostics, and other relevant information to support issue resolution - Maintain accurate updates and documentation within the ticketing system - Escalate complex issues to senior engineers with clear troubleshooting findings and supporting evidence - Collaborate with customers and global teams to deliver timely resolutions and contribute to knowledge sharing What we need to see from you - Experience in IT support, systems administration, cloud support, or infrastructure-related environments - Troubleshooting experience across technologies such as Microsoft Azure, Microsoft 365, Entra ID, Windows Server, networking, virtualization, Linux, or other cloud platforms - Analytical problem-solving skills and a structured approach to incident investigation - Excellent written and verbal communication skills - Genuine interest in technology and cloud computing with a growth mindset - Experience working with ticketing systems such as ServiceNow and Microsoft Azure Fundamentals (AZ-900) certification are advantageous What we offer: Our company benefits vary based on your location, but always include: - Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ) - A mentor who supports your successful start and is at your side with advice and action - President’s Club: Recognition awarded by leadership and your peers - Lifelong education: A variety of training and development opportunities - Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future Job Function Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.