CALL ROUTING - BOSCH REXROTH SPECIALIST

About the Role

The Rexroth Specialist serves as a first-level point of contact for Bosch Rexroth customers, identifying customer needs, providing world-class customer service, and routing inquiries to the appropriate Rexroth resource. The role also supports standard order entry, quotations, data entry, CRM documentation, and other customer service activities as required. • Communicate quotes to customers via phone, email or chat • Document calls/cases in a CRM (Customer Relationship Management) tool. • Input order entries and purchase orders into SAP system • Answering phones from customers professionally, clearly, with effective communication and urgency. • Responding to customer inquiries and complaints with patience. • Researching required information using available resources. • Work closely with the DCUS Bosch Rexroth Team to manage and continuously improve resources for quick responses. • Routing inbound calls to the appropriate resources. • Minor technical troubleshooting• Minimum HS Diploma, Associates degree preferred• Excellent Verbal and Written Communication as appropriate for the needs of the audience. • 2+ years of experience working in a customer service environment, experience in dealing with the public, providing phone support or in-person customer support. • Quick understanding/ learning capabilities • Accurate data entry skills (min. 45 wpm) and attention to detail. • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. • Good troubleshooting skills • Good computer skills • Microsoft Office Suite experience required • Good multi-tasking skills. • SAP experience a plus • English level: C1Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos