Customer and Logistics Operations Expert

About the Role

Coordinate daily logistics operations and monitor service performance to ensure fulfillment of operational targets and customer requirements.Monitor and improve customer lead times and support initiatives aimed at enhancing service levels and responsiveness.Prepare, coordinate, and facilitate recurring operational performance reviews with internal and external stakeholders.Oversee packaging and dispatch processes and ensure compliance with defined operational standards and process requirements.Manage customer claims and complaints related to logistics performance, service quality, delivery execution, and lead times.Investigate service issues, coordinate corrective actions, and monitor implementation until sustainable resolution is achieved.Coordinate recurring performance reviews and operational alignment meetings with logistics service providers.Monitor warehouse utilization and capacity levels and coordinate actions to prevent operational bottlenecks and overflow situations.Track inventory exceptions, partial stock situations, and related operational risks while coordinating recovery actions.Coordinate customer pickup appointments and collection activities to ensure smooth execution and effective communication among all involved parties.Act as a central point of contact for logistics-related customer inquiries and operational escalations.Analyze operational performance trends and propose improvements to enhance efficiency, service quality, and customer satisfaction.Support continuous improvement initiatives aimed at optimizing logistics processes, warehouse operations, and customer service performance.Maintain effective communication with internal stakeholders, customers, and logistics partners to ensure alignment and transparency on operational topics. EducationBachelor's degree in Supply Chain Management, Logistics, Industrial/Management Engineering, Operations Management, Business Administration, or a related field. Experience3-5 years of professional experience in logistics operations, warehouse operations, customer service, supply chain management, transportation, or a related field.Experience working with logistics service providers, warehouse operations, and customer-facing supply chain activities.Experience coordinating operational processes and driving performance improvements. Technical SkillsStrong understanding of warehouse operations, logistics processes, inventory management, and transportation operations.Experience managing customer claims, service failures, corrective actions, and continuous improvement activities.Knowledge of logistics performance indicators and operational reporting.Experience using customer relationship management and operational software tools.Strong analytical skills with the ability to identify operational issues and recommend effective solutions.Advanced proficiency in Microsoft Excel and operational reporting tools. Personal CompetenciesStrong communication and stakeholder-management skills.Ability to build effective working relationships with customers, service providers, and internal teams.Strong problem-solving and analytical capabilities.Ability to coordinate multiple operational priorities in a dynamic environment.Proactive and customer-oriented mindset.Strong organizational skills and attention to detail.Ability to drive corrective actions and follow through on operational commitments.Continuous-improvement mindset with a focus on service quality and customer satisfaction.Ability to influence stakeholders and achieve alignment across different functions and organizations.What we offerOur promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.Let‘s grow together - Shape your future with unique career paths and global opportunities.Internal and external development program/trainingsCoaching mentoring programs aiming your professional growthSeveral local or abroad rotation opportunities supporting your professional developmentOwnership of challenging projects in a high-performance cultureLet‘s enjoy more - Thrive in a culture of trust that values your wellbeing and empowers you to be your authentic self.​Flexible working hours and hybrid working optionsFlexible benefits and employee discountsLife and Private health insuranceMedical services, well-being activitiesVolunteer social clubsShuttle service from key public transport hubs and on-site parkingAn inclusive environment built on trust, respect, and psychological safetyLet‘s inspire each other - Innovate with purpose while champion social and environmental responsibility.We are a non-profit foundation with a sustainable corporate and social purposeDiverse and positive working environmentA global community built on cooperation, openness, respect, and trustGlobal working & networking environmentGenerative AI at Bosch that focuses on creativityDiversity is our advantageEmpowering leadership focused on your growth and open dialogueCutting-edge innovation where you work with advanced technologies