Customer Service Associate (Roadside Assistance) - Level 1 I Open for Fresh Graduate I Urgent Hiring!

About the Role

Core responsibilitiesCustomer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.Billing and payments: Calculate charges, process payments, and handle billing inquiries.US AccountExcellent communication and interpersonal skills.Strong customer service and problem-solving abilities.Proficiency with computers and various software systems.Ability to remain calm and efficient in a fast-paced environment.Experience in customer service, dispatch, or a call center is often preferred. Amenable to work on shifting schedule specially at night, holidays and working on-site.Fresh Graduates are welcome to apply!Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.Recruitment Process: Video Recording Submission > Online Examination > Initial Interview (HR) & Final Interview (Operations)Check out the rewards waiting for you: ✅ Clothing Allowance ✅ Laundry Allowance ✅ Rice Allowance ✅ 20% Night Differential ✅ Day 1 HMO + 1 Free Dependent ✅ Insurance Coverage (Life & Accident) ✅ Vacation Leave Credits ✅ Sick Leave Credits ✅ Performance Bonus