Customer Success Manager, Mid-Market (German Speaking)

About the Role

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?ResponsibilitiesAs a Mid-Market Customer Success Manager (CSM) at TeamViewer, you will act as a trusted advisor to a portfolio of mid-sized customers, ensuring they achieve measurable business value from our solutions.You will manage a larger, dynamic portfolio of customers, focusing on driving adoption, retention, and scalable customer engagement. By combining strong relationship management with data-driven insights, you will play a key role in securing long-term customer success and identifying growth opportunities.Customer Relationship & EngagementManage a portfolio of mid-market customers across multiple industries and regionsBuild trusted relationships with key stakeholders and act as the primary post-sales contactDrive structured engagement through regular touchpoints, lifecycle outreach, and business reviewsEstablish yourself as a strategic partner while maintaining scalability across your customer baseAdoption & Value RealizationEnsure successful onboarding and enablement of customersDrive product adoption and help customers maximize the value of TeamViewer solutionsGuide customers in translating use cases into measurable business outcomesSupport customers in realizing ROI and achieving their defined success criteriaCustomer Health & Risk ManagementMonitor customer health, engagement, and usage metrics to proactively identify risksDevelop and execute mitigation plans to prevent churn and improve retentionMaintain clear visibility on renewal status, customer sentiment, and success plan progressCommercial Awareness & GrowthIdentify upsell and cross-sell opportunities within your portfolioCollaborate closely with Sales and Account Managers to drive account expansionContribute to predictable renewals and overall net revenue retentionInternal Collaboration & Voice of the CustomerAct as the voice of the customer internally by sharing insights with Product, Marketing, and EngineeringCoordinate cross-functional teams (Sales, Support, Solutions Engineering) to resolve customer needsContribute to improving customer success processes and scalable engagement modelsRequirements2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role (preferably in SaaS/software)Fluency in both English and GermanProven ability to manage multiple customers simultaneously in a structured and scalable wayStrong communication, presentation, and stakeholder management skillsAbility to understand technical concepts and translate them into customer valueComfortable using CRM and customer success toolsExperience in driving customer adoption, retention, and satisfactionHighly organized with strong prioritization and problem-solving capabilitiesData-driven mindset with experience analyzing customer health and usage metricsExperience working cross-functionally in an international environmentWhat we offerOnsite Onboarding in our HQ office for an optimal startGreat compensation and benefits packages including company achievement bonus or sales bonus, and regular salary reviewsPremiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewerPublic transport friendly officesOption to lease an e-bike (Germany only)Special terms for local gymsAccess to Corporate Benefits platform with many discountsRegular Team events and company-wide celebrationsOpen door policy, no dress code rules, frequent all Hands and Leadership LunchesHybrid and Flexible work time Work From Abroad Program allowing up to 40 days of work outside your contracting countryWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.