IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

Bosch Global Software (BGSW)•Kurli, MH, India•On-site
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About the Role

**Customer Quality Management (QMC):**Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reportsMonitor and improve customer quality indices; prepare data for management reviews and customer scorecardsConduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customersMaintain customer complaint database and communicate quality alerts to internal teams and customersCoordinate immediate containment of defective parts with support teams and manage customer portal updatesExecute customer warranty protocols to reduce external defect costs and ensure timely issue resolutionConduct regular customer plant visits and line walks for new products and warranty issue resolutionManage quality crisis situations, task forces, and worldwide coordination for critical quality incidents**Product Quality Management (QMM):**Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shiftsCoordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessmentsParticipate in new product development line walks, FMEA reviews, and provide lessons learned from similar productsManage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirementsSupport MAE/process release activities through FMEA reviews, control plan updates, and release checklistsIdentify and escalate product quality risks based on audit findings and customer complaint analysisEnsure timely updates of quality reports (SMIR, 4M, audit closures) on customer portalsCoordinate quality improvement initiatives and horizontal deployment of key actions across the value stream**Required Qualifications:**Bachelor's degree in Mechanical, Electrical, or Electronics Engineering6-10 years of experience in quality management and manufacturing**Preferred Qualifications:**Experience in customer complaint handling and customer interfacingBackground in automotive manufacturing or Tier 1 supplier environmentKnowledge: Problem solving/8D, Safety system know-how, Assembly process know-how, Basic know-how of automotive electrical and electronic components, Plastic molding process, Automotive OEMs Market knowledge.Skill: Excellent communication, English language command, Presentation skill ( PPT / Excel ), Influencing and convincing skills, Conflict management, Critical situation management.Attitude / Behavior: Customer focus, Quality mindset, Commitment adherence, result orientation, Business acumen and future orientation