In_RBIN_Sr. Manager_PS/QMM2-BidP1

Bosch Global Software (BGSW)•Bannikuppe (Bidadi), KA, India•On-site
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About the Role

Area Key activities Key Result Areas / Indicators Customer management Evaluate and review customer specific Q-requirements, monitor improvement action to achieve customer results Manage & represent customer visits and audits at Bosch, plan & coordinate management visits to customer. Coordinate with stakeholders to enable continuity of production in special events Customer satisfaction index and fulfilment of customer Claim management (301.06) Manage customer claims, rework & reverse logistics of customer & IPN return samples for 0 km, field and AA as per BBM process as a methodological expert (primary & secondary analysis) Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain Customer satisfaction index and fulfilment of customer requirements; Plant targetsProduct Audit & QMS (MP 301.09)Ensuring product and process quality as per defined SOP in plant across the shifts, and resources for conducting audits (regular, event based)Prepare team for management reviews (ROIN, BVS-Q, OLR, VBRM, SCIP etc) and audits (PS/QMM, IATF, 2DP and customer/ third party system audits)QMS adherence as per process landscape. No Major NCChange ManagementRepresent and authorize the quality function during various change management events (QG gates, IPN releases, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA)QMS adherence as per process landscape. No Major NCQuality improvementInitiating & driving Q improvement projects (HEP, IDC reduction, Shainin, Digitization, SCIP, RPP- cost saving project, Q complaint related) and enable supplier quality improvement projectsCustomer satisfaction index and fulfilment of customer requirementsEscalation managementAsses the various risks in different areas (in-house production, customer support, plant to plant and extended workbench, blocked inventory) & Pre-alert to management in case of high riskOn time management of crisis / escalationsExtended workbenchEnsure Product and process quality as per defined SOP at extended workbenches (e.g., QAP, Prebo, Macurex, Uni...)QMS adherence as per process landscape. No Major NCBudget ManagementControl annual budget inline with the defined targets related to third party services (containment and analysis).Regularization & approval of PDI & dealer's claim amountsQMS adherence as per process landscape. No Major NC People ManagementForesee requirement related to Q methods, digital competency requirements based on current and future trends and direct employee capability accordingly. Incl Third party and PDI management.Employee satisfaction * Bachelors degree in engineering in Mechanical, Automotive, Electrical or Industrial engineering * Masters in Engineering in relevant streams (desirable)* 15+ years of relevant work experience in Manufacturing / Quality / Operation managementLocationBosch Limited, Bidadi Plant