About the Role

Why SoftwareOne? SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with le The role IT Service Delivery Coordinator Do you enjoy coordinating support teams and ensuring service excellence across multiple channels? Are you driven by SLA compliance, performance metrics, and continuous service improvement? Do you thrive in roles that require coordination, visibility, and strong client interaction? If so, this could be the role for you. We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model. How a day to day would look like in this role: - Oversee and coordinate Help Desk, On-site Support, and IMAC operations - Ensure compliance with SLAs, metrics, and service standards - Manage and track tickets using ITSM tools - Generate performance, trend, and quality reports - Coordinate training, document processes, and ensure policy compliance What we need to see from you Technical or Technologist degree in Systems,or related fields, with previous experience in Service Desk or remote technical support environments. Required Skills: - Experience coordinating or supervising IT support operations. - Strong understanding of ITSM processes and service delivery models. - Hands-on experience with ticketing and reporting tools. - Ability to analyze metrics, trends, and operational performance. - Strong communication and stakeholder management skills. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart: - Comprehensive health and well-being programs - Continuous learning and career development - Performance-based incentives - Flexible and hybrid work models Job Function Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.