IT Support Specialist Intern

About the Role

This role activities will include:1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performanceDeliver varieties of the service without the support of the work instructionSupport for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard toolsSupport the provisioning and decommissioning of mobile phones to end-usersEnabling and consulting towards end-users on IT products & servicesSupport with creation of enabling and training material, including presentation and video contentUser management tasks utilising internal toolsSupport for IT product and service pilots and rolloutsContribute to projects e.g. mergers and integrations, location/office movesAdherence to relevant guidelines and processesContribute towards team and organisation objectivesProvide infrastructure hands-on support, where necessaryProvision of Local IT Services to the businessBuild trustful partnership with customers, peers and managementCreate solutions involving the use of existing techniques or toolsStudying an undergraduate Computer Technology or Information Technology degree.These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.Experience with M365 products, MS Teams, MS Windows beneficialOpen Source Desktop experience i.e. Linux (nice to have)Apple iOS, Macbooks experience (nice to have)Technologically savvy; understand and utilise technology to improve work processesExperience with AI tools such as Copilot (nice to have)This is a 12-month internship beginning in July 2027. This position is open to undergraduate students who are eligible to partake in a work placement as part of their university course.Location: you will be based at the Denham office.As an Intern at Bosch, you will participate in an exclusive learning and development programme called the BUILD Programme designed to support you through your internship journey. It includes a mixture of in-person and virtual sessions on topics including Effective Communication and Leading Myself provided by expert external trainers.Interview Process and Right to Work Information: Shortlisted candidates will then be invited to participate in a face-to-face interview by the hiring team and/or an online assessment centre.You must have the right to live and work in the UK when you start your placement and for the full duration of your placement. Please note your placement must be directly relevant to your course to comply with visa requirements.Before attending an interview for this position you must inform your Faculty/School Placement Officer and we strongly suggest you check you are eligible for a placement before you apply. If your Faculty/School does not have a Placement Officer, you must inform your course tutor.