Manager - Salesforce
About the Role
Location: Noida | Experience: 7-10 Yrs Job Description: We are looking for a results-driven Salesforce Project Manager to lead end-to-end delivery of Salesforce implementations and enhancements for global clients. The role combines project execution, client relationship management, financial ownership, and account growth. Responsibilities: The role is to work with Business Users, Senior Management and other stake holders to understand vision of the product; scope a solution to deliver optimal business process solutions in line with corporate priorities. - Lead end-to-end delivery of Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud), ensuring timely, on-budget, and high-quality outcomes - Manage project scope, timelines, resources, risks, and dependencies using tools like Jira - Act as the primary client interface, driving stakeholder communication, managing escalations, and ensuring high customer satisfaction - Own project financials including budgeting, revenue tracking, billing milestones, and margin management - Identify and mitigate risks while ensuring adherence to quality standards and governance processes - Drive Agile/Scrum execution, ensuring sprint health and team productivity - Manage cross-functional teams (developers, QA, architects) and optimize resource utilization - Identify and drive upsell/cross-sell opportunities in collaboration with sales teams to support account growth - Ensure client retention through strong relationship management and consistent delivery excellence - Lead creation of case studies, capture client feedback, and secure testimonials to support marketing and sales initiatives Skills and Qualifications: - Bachelor’s degree in Engineering, Computer Science, or related field - Salesforce certifications (Administrator, Sales Cloud Consultant, PMP) - 6–10 years of experience in IT project management - 3+ years managing Salesforce projects - Strong understanding of Salesforce platform (Sales Cloud, Service Cloud, etc.) - Experience working with global clients (US, UK, Middle East preferred) - Proficiency in Agile/Scrum methodologies - Strong financial and business acumen - Excellent communication and stakeholder management skills