About the Role

Market Research Business Development Experience : 1-3 Year Qualification :Graduate and Diploma in IT Required Skills: - Resolving requests/complaints received from the internal and external customers and reverting with the appropriate resolutions within the stipulated TAT. - Follow up with various departments required to ensure that appropriate action has been taken on each & every request /complaint. - Providing standardized response to the customer queries over the mail while adhering to the quality aspects. - Research the latest in the business industry and creating new opportunities to expand business. - Maintaining Query Resolution TAT as per Process Matrix.Quality Adherence Score w.r.t the process. Key Requirements - Experience in customer support is a plus. - Proficiency in MS Office and CRM software . - Proficiency in English. - Market knowledge - Communication and negotiation skills - Ability to build rapport - Time management and planning skills - Follow internal SOP