Retail Onboarding Specialist

About the Role

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect! About the Team Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management.As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality. What we offer: The opportunity to play a key role in shaping something exceptional in an international environmentA steep learning and growth curve in a global technology companyAn attractive salary and flexible working hoursHigh ownership and autonomy within a dynamic teamA flat hierarchy in a scaling start-up environmentDiscount on Wolt ordersPublic transport allowanceWellness allowance (Urban Sports Club)Weekly (virtual) all-hands meetings and regular team eventsFlexible working hours + 30 days paid holiday Are you excited about this opportunity because you will… Own the end-to-end onboarding of retail partners – from first contact to successful go-liveActively onboard, train, and support merchants, including conducting on-site training when neededCoordinate photoshoots and manage external workforce for data entry and catalog creationEdit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)Ensure high-quality product data and continuously improve catalog standardsCollaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnelAct as a central driver of onboarding velocity by proactively identifying and resolving roadblocksAnalyze and improve workflows, leveraging new technologies to scale operations Our expectations You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidanceYou are structured, detail-oriented, and proactive in solving problemsYou have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externallyYou are not afraid to pick up the phone, challenge stakeholders, and drive executionYou bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer supportYou are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skillsYou have strong analytical and problem-solving skills with a clear bias for action and impactYou thrive in cross-functional environments and actively drive collaboration Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .