Salesforce CRM Analytics Specialist

About the Role

Area(s) of responsibility Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Salesforce CRM Analytics Consultant Experience: 4–6 Years Location : Pune, 5 Days working from Office Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights. Key Responsibilities •    Develop dashboards, reports, and analytics solutions •    Work with business teams to identify and deliver data-driven insights •    Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems •    Support predictive analytics (forecasting, trends, anomaly detection) •    Ensure data quality and reporting accuracy Skills Required •    Experience: 4–6 years in Analytics / BI •    Tools: Salesforce Analytics •    Strong SQL, basic Python/R (preferred) •    Knowledge of data modeling & ETL concepts •    Exposure to CRM, ERP, DMS datasets Domain Understanding •    Manufacturing / Automotive / Industrial processes •    Sales, service, inventory, or dealer analytics Education •    Bachelor’s in Engineering / Data / Statistics (certifications preferred) Success Metrics •    Adoption of dashboards •    Delivery of impactful insights •    Contribution to business outcomes. <div class="