Senior Customer Custodian - Quality Management Customer

About the Role

- To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction - Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team- Monitor the customer perception and define appropriate actions for customer satisfaction- Conduct PHA/Line walk for new customer projects - Evaluate and manage customer requirements post approval and implement the same through plant quality- Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location- Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)- Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolutionBachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods Knowledge on digitalization tools (risk estimation tools,etc)Good know how on PowerBI, Advance Excel