Senior Manager, Revenue Accounting

About the Role

As a Senior Revenue Manager, you will keep the revenue close accurate and on time while partnering with finance, systems, and business leaders on long-running process and systems transformation programs, including the use of AI and automation in revenue operations. You will act as second reviewer on revenue transactions and final reviewer on high-value items, coordinate with FP&A on forecasting and variance analysis, and work closely with our India-based revenue managers, who serves as first reviewer, in a follow-the-sun close model. Hands-on experience with Salesforce, NetSuite and billing or revenue automation platform such as Zuora, Zuora RevPro, or Salesforce Billing is central to the role. This role suits someone who can balance the demands of a recurring close with multi-quarter, cross-functional project work led by others.Close and ReviewLead the revenue close process and serve as second reviewer on revenue reconciliations and disclosuresIdentify items that need technical accounting input and escalate them to the technical accounting team with the right context and supportMaintain a materiality and escalation framework that defines which items stop at first review, which require second review, and which require final reviewProcess and Systems TransformationWork with finance, IT, Billing, Sales Ops, and Data leaders on multi-quarter revenue transformation programs, such as billing-to-revenue integration, revenue subledger enhancements, contract management, and close automationRepresent revenue accounting and the close in design discussions, providing input on requirements, process flows, and impacts on review and controlsHelp drive adoption and change management across the US and India teams, including training reviewers to work with AI-assisted outputsHelp translate business and accounting needs into system requirements, and challenge designs that would add risk or manual effort to the closeSupport testing, UAT, and cutover readiness, and confirm post-implementation processes and controls work as intendedIndia Team CollaborationPartner with the India managers (first reviewer) to set review standards, checklists, and escalation thresholdsProvide clear handoffs, feedback, and coaching to keep review quality consistent across time zonesAnalyze second-review findings and trends with the India manager, and drive root-cause fixesFP&A CoordinationCoordinate with FP&A on revenue forecasting and budget-to-actual variance explanationsProvide revenue and deferred revenue data, bookings-to-revenue bridges, and insight into drivers such as renewals, upsells, churn, FX, and pricing changesAlign on close calendars and flash results, and flag risks and one-time items earlyControls and AuditOwn execution and documentation of revenue-related close controls, including the multi-tier review controlsMake sure process and system changes, including AI-assisted steps, are documented for auditSupport external audit requests, walkthroughs, and quarterly review procedures, bringing in technical accounting for positionsTrack and remediate control gaps and review findingsLeadershipMentor and develop revenue accountants and analystsCommunicate close status, risks, and project input clearly to the Senior Director and cross-functional leadersRequiredBachelor's degree in Accounting or Finance; CPA a plus8+ years of progressive revenue accounting or revenue operations experience with significant hands-on close and review responsibility, ideally in SaaS or technologyExperience contributing to multi-quarter system implementations and process transformation projects led by others (for example, revenue automation, ERP or billing integrations), from requirements through UAT and go-liveWorking knowledge of AI and automation as applied to finance and accounting, including strengths, limitations, and risks such as accuracy, bias, data privacy, and the need for human reviewAbility to influence senior stakeholders and work across finance, IT, and business teams without direct authorityAbility to manage competing priorities between recurring close deliverables and long-running project milestonesWorking knowledge of revenue recognition concepts (ASC 606) sufficient to review work and spot items needing technical escalationExperience coordinating with FP&A on forecasting, variance analysis, and reportingExperience working with offshore or distributed teams, including multi-tier review structuresFamiliarity with SOX controls and working with auditorsExcellent written and verbal communication skills, with comfort presenting to senior finance leadershipPreferredHands-on experience using AI tools (for example, LLM assistants) to improve finance workflows, such as reconciliations, flux commentary, or contract reviewExperience at a public, high-growth SaaS companyFamiliarity with NetSuite, Salesforce, Chargebee or similar billing platforms, and revenue automation toolsStrong Excel/SQL and data analysis skillsPrior people management experienceWorking arrangementBased at our San Mateo, CA headquarters with a hybrid scheduleSome early-morning or evening availability required to overlap with the India team during closeWe're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $180,000 - $220,000 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.