Service Delivery Leader - Korea

About the Role

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role What opportunity excites you most about building and shaping the future of SoftwareOne's Services business in Korea? Do you have the vision and leadership to drive end‑to‑end cloud service delivery and elevate operational excellence across Korea? Do you want to be the trusted leader who bridges Korea’s cloud operations with APAC and global strategy?” The Service Leader, Korea is a key leadership role responsible for leading the overall Service organization in Korea. This position oversees the successful delivery of customer projects and managed services, drives service excellence, manages business performance, develops organizational capabilities, and partners closely with the APAC and Global Service organizations to support strategic initiatives and business growth. - Lead the overall Services organization in Korea, ensuring successful delivery of customer projects and managed services across Microsoft, AWS, and other technology platforms. - Drive customer satisfaction, service quality, operational excellence, and continuous improvement of delivery processes and governance. - Own the Services business performance, including budgeting, forecasting, KPI management, profitability, utilization, and business growth initiatives. - Oversee strategic customer projects and programs, managing scope, timelines, risks, quality, and stakeholder engagement. - Build and lead a high-performing Services team through coaching, talent development, workforce planning, and succession management. - Partner closely with APAC and Global Services leadership to execute regional strategies, align with global standards, and provide regular business and operational reporting. What we need to see from you - Bachelor's degree or higher in Information Technology, Computer Science, Business, or a related field. - 10+ years of experience in IT Services, Cloud Services, Consulting, or Managed Services environments. - Proven experience delivering cloud-based projects and services utilizing Microsoft 365, Azure, AWS, or similar platforms. - Demonstrated experience in Project Management, PMO, Service Delivery Management, or Services Leadership roles. - Strong customer engagement, stakeholder management, and communication skills. - Experience managing service operations, KPIs, budgeting, forecasting, and operational performance. Job Function Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.