Service Desk Junior Engineer-Service Support

About the Role

Job DescriptionExperience Required: 0.5 – 1 yearProvide L1 technical support to international users via phone, email, and chat.Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory.Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.Resolve issues using standard procedures and escalate complex issues to L2/L3 teams.Coordinate with technical teams and follow incidents through to resolution.Follow ITIL processes, security guidelines, and support procedures.Maintain accurate ticket documentation and provide clear user guidance.Handle multiple tickets effectively in a fast-paced, customer-focused environment.Mandatory SkillsExperience in L1 Service Desk / Help Desk Support.Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking.Excellent verbal and written communication.Strong troubleshooting and problem-solving skills.Experience supporting international clients. Additional Information (Travel & Shift, etc.)Willing to work from the office premises.Flexible & Open to work in 24*7 environment.Any Stream GraduateAt our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.All of our positions are open to people with disabilities.