Service Now Expert

Bosch Global Software (BGSW)•coimbatore, , India•On-site
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About the Role

The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for • Activation and configuration of ServiceNow applications to meet business needs • Development of workflows and scripts to personalize existing ServiceNow applications • Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes • Coach business users to create their own Services from inception to completion in order to automate and improve processes • Assisting in the identification of best practices for development of new and existing ServiceNow applications • Troubleshoot and resolve issues related to software applications, systems integration, and multiple platformsBE, ME, B.Tech, M.Tech, BCA, MCA, B.Sc, MSC5+ yrs