Subcontractor

About the Role

Area(s) of responsibility Mexico International Support experience is must. - Bachelor’s degree in IT related field or equivalent experience - Excellent communication skills - Hands on experience Handling International customer, strong customer service skills - Use an expert understanding of computer hardware, software & networking principals to troubleshoot issues - Responding to IT support requests over the phone, chat & email - Downloading, installing, and configuring software to meet user requirements. - Ensuring correct use of applications, networks and equipment - Testing and updating existing software - Escalating advanced IT support cases - Maintaining IT documentation including network and user details - Documenting records of actions taken - Fixing hardware issues including co-ordinations for replacing equipment and peripherals such as computers, terminals, network & server devices - Ensuring computer network’s optimal performance - Ability to work flexible shifts and to adapt to changing work schedules. - Prior knowledge of working in a Support Center or Service Desk environment - Analyzing issues and determining correct software or hardware solutions - Understanding of ITIL concepts or ITIL foundation certified - Understanding of Microsoft applications, O365 & AD - Should be able to work independently or with limited supervision <div class="