Team Lead-Cloud & Infra Operations

Birlasoft•MEXICO CUST SITE, MX•On-site
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About the Role

Area(s) of responsibility Full time role Villahermosa , Mexico Onsite - Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware - Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. - Installing authorised software to laptops and desktops - Ensuring security and upgrades are applied to desktops and laptops and kept up to date - Antivirus installation to all desktops and laptops - Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk. - Support and assist users with Onboarding & Offboarding process - Support and maintain local conference and meeting room equipment - Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc - Consult with local business and senior leadership to evaluate support requirements and execution planning. - Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review - Technical support for local applications where applicable alongside other tech or business teams Technical Expertise Skills with M/O flag are part of Specialization Think Holistically -PL3 (Behavioural) Requirements Definition And Management -PL3 (Functional) Win the Customer -PL3 (Behavioural) Communication Skills -PL4 (Functional) Availability Management -PL4 (Functional) IT Infrastructure -PL4 (Functional) Knowledge Management -PL4 (Functional) Customer Service Support -PL4 (Functional) Incident Management -PL3 (Functional) Service Level Management -PL3 (Functional) Linux administration - PL3 (Mandatory) Wintel Administration - PL3 (Mandatory) Team Management -PL3 (Functional) Network Support - PL2 (Optional) One Birlasoft -PL3 (Behavioural) Results Matter -PL3 (Behavioural) Get Future Ready -PL3 (Behavioural) Help the tribe -PL3 (Behavioural) <div class="