Team Lead, Customer Renewal – EMEA

About the Role

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?ResponsibilitiesAs a Team Lead - Customer Renewal for the EMEA region at TeamViewer, you will lead a team focused on maximizing customer retention and renewal revenue. You will be responsible for developing strategies, optimizing processes, and managing performance to ensure a seamless and value-driven renewal experience for our customers. Your leadership will be key in driving customer satisfaction, reducing churn, and supporting long-term growth across the region.Lead and coach a team of renewal specialists across the EMEA regionDevelop and implement strategies to improve renewal rates and customer retentionMonitor team performance and KPIs, providing regular feedback and supportCollaborate with Sales, Customer Success, and Finance to align renewal processes and goalsIdentify at-risk accounts and support proactive engagement strategiesEnsure accurate forecasting and reporting of renewal pipeline and outcomesDrive process improvements and automation to increase efficiency and scalabilityRepresent the voice of the customer in internal discussions and initiativesRequirementsBachelor’s or Master’s degree in Business, Sales, or a related field5+ years of experience in customer success, renewals, or account management, with at least 3 years in a leadership roleStrong understanding of SaaS business models and customer lifecycle managementProven track record of improving renewal performance and reducing churnExcellent leadership, communication, and stakeholder management skillsExperience with CRM and renewal tools (e.g., Salesforce, Gainsight, or similar)Analytical mindset with the ability to interpret data and drive decisionsFluent in English; additional EMEA languages (e.g., German, French, Spanish) are a plusWhat we offerOnsite Onboarding in our HQ office for an optimal startGreat compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviewsPublic transport friendly officesSpecial terms for local gymsAccess to Corporate Benefits platform with many discountsRegular Team events and company-wide celebrationsOpen door policy, no dress code rules, frequent all Hands and Leadership LunchesHybrid work timeWork From Abroad Program allowing up to 40 days of work outside your contracting countryWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.