About the Role

Tech Support Experience : 1-2 Year Qualification :Graduate/ MCA/ BTech and Diploma in IT Required Skills: - Bug testing ,write test cases ,Maintenance of data in excel. - use plans to improve information flow and operational improvements. - Utilize standard LifePoint issue/ticket tracking software and manage workflow. - Work with business line analysts/managers to ensure consistent reporting standards are employed. - Design and develop components of executive management reporting packages. - Monitor system performance of Hyperion Financial Management (HFM), Hyperion Planning, and other supported systems. - Provide recommendations to the IT Manager for enhancements or new system designs which he/she feels would benefit LMV Automotive Systems. - Support to Client on our software products. - Off site & on site client support Key Requirements - Experience in customer support is a plus. - Proficiency in MS Office and CRM software. - Proficiency in English. - Market knowledge - Communication and negotiation skills - Ability to build rapport - Time management and planning skills - Follow internal SOP