Technical Support Engineer, German Speaker

About the Role

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?ResponsibilitiesDo you thrive in an environment where you can use your technical expertise and creativity to support customers and provide them with a best-in-class experience? Are you passionate about IT and want to work with one of Germany’s most successful IT companies? Then become a part of TeamViewer!Support and advise our existing German and English-speaking customers and prospects with their technical issues over the phone or via emailManage second-level support cases, solving customer issues via remote support, telephone or emailWork with product development to handle third-level support casesUse your technical knowledge to assist the Sales teamWork closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customersRequirementsDegree in computer science, information systems, applied computer science or a similar education in an IT related fieldCustomer driven with enthusiasm for working with people and technologyBusiness level fluency of German language (at native speaker level) and English. Other languages are a plusVery good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS ®, Linux®, iOS®, Android®Previous work experience in technical customer support is desirableStrong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via emailWhat we offerOnsite Onboarding in our HQ office for an optimal startGreat compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviewsPremiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewerPublic transport friendly officesOption to lease an e-bike (Germany only)Special terms for local gymsAccess to Corporate Benefits platform with many discountsRegular Team events and company-wide celebrationsOpen door policy, no dress code rules, frequent all Hands and Leadership LunchesHybrid work timeWork From Abroad Program allowing up to 40 days of work outside your contracting countryWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.