About the Role

Experience : Fresher | Training : 6 Months of FREE Hands-On Training | Openings: 15 We are looking for a dedicated Technical Support Trainee to provide excellent service by resolving issues, fulfilling requests, and ensuring a positive client experience. As the primary contact for customers, you will help them navigate our products. This role suits someone passionate about assisting others, with strong communication skills and a knack for problem-solving. Eligibility & Job Description Eligibility: - Fresh graduates or postgraduates with non-technical background are preferred. - Prior customer service experience is a plus, but not mandatory. - Proficiency in MS Office (Word, Excel, PowerPoint) for creating presentations and reports. - Ability to work rotational shifts (day/night) and a permanent 6-day work week, including weekends and holidays. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Empathy and patience in handling customer concerns. - Proficiency in using CRM systems and basic computer software. - Willing to commit to a 2-year service agreement and relocate to Noida. Job Description: - Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store). - Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution. - Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience. - Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system. - Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement. - Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement. - Assist in Training: Help on-board new team member or provide training as needed to ensure successful adoption of products and SOPs.