V.I.E - Digital Shopfloor Support Specialist

About the Role

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.Key ResponsibilitiesDigital Shopfloor SupportProvide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usageDeliver training sessions and onboard new users to tools and processesGather user feedback and contribute to the definition and documentation of evolution requests and enhancementsManage incidents and service requests using the ITSM platform (ServiceNow)Monitor application performance and ensure timely resolution of issuesReporting & DocumentationPrepare regular status reports and maintain accurate project documentationEnsure clear visibility on progress, milestones, risks, and outcomes for stakeholders Required skillsProven experience supporting IT solutions and end users in a professional environmentStrong problem-solving skills, including root cause analysisExperience writing technical documentation (e.g., BRD, functional specifications)Ability to engage in technical discussions with end users and translate business needs into requirementsGood understanding of digital technologies and their application in the aerospace sectorKnowledge of aerospace composite manufacturing processes is an assetFamiliarity with aerospace regulations, standards, and best practices is a strong advantageExperience working with aerospace industry clients is preferredBachelor’s degree in Manufacturing Engineering, Computer Science, or a related fieldLanguagesEnglish (required)French (nice to have)This position is offered under the VIE (Volontariat International en Entreprise) programme.